COVID-19

Assessing Risk – COVID-19

Tuesday, 17 March 2020

Assessing Risk – COVID-19

During these uncharted times, ahead of any meetings, viewings or other face-to-face interactions, you will be offered the opportunity to have a risk assessment carried out on the people we have arranged for you to meet. If you take up this offer, we will be asking a number of questions to assess any risk involved in your meeting with our staff or having people to view your property. If we are coming to meet with you, we will request that you complete the risk assessment questions with us.

The questions that will be asked ahead of any meeting are:

  1. Are you or any member of your household displaying either of the symptoms associated with Coronavirus, namely a high temperature or new, persistent cough?
  2. Have you or any member of your household returned from a foreign country with in the past 14 days?
  3. Have you or any member of your household come into direct contact with anyone showing either of the symptoms associated with Corona virus; a high temperature or new, persistent cough?
  4. Have you or any member of your household been self-isolating within the last 8 weeks in accordance with government guidelines?

If you answer no to all 4 of these questions, your risk will be recorded as low. If you answer no to questions 1-3 but yes to question 4, if the self-isolation was more than 4 weeks ago, your risk will be recorded as medium. If the isolation was less than 4-weeks ago or you answer yes to any of the other questions, your risk will be deemed as high.

We are only able to meet face-to-face with and (if the vendor requests that a risk assessment is carried out), arrange viewings on properties, with people who we assess as low risk. If we assess you as medium or high risk, we will discuss alternatives and employ technology such as video conferencing to conduct the meeting or to show you around a property, where we will be your eyes through the use of a smart phone or tablet.

If you wish to discuss these measures with a member of our team, please contact your nearest office who will put you in contact with a member of the management team.

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